Senior Staff Consultant
1:15 PM Workshop E: Operational Excellence: What world class characteristics does your organisation need to sustain leading performance?
Industry leaders exhibit specific characteristics in their operational and organisational philosophy that sets
them apart from others. This workshop will explore those characteristics, how they impact business performance, and what actions can be taken to begin adopting similar characteristics. We will use case studies in an interactive session to discuss application of theory. Participants will come away with:
• Appreciation of the link between organisational culture and operational excellence principles
• Understanding of the Operational Excellence World Class Characteristics for asset intensive industries
• Change management challenges to successfully implement and sustain operational excellence
• Why operational excellence is a long term journey and not a quick improvement initiative