Pre-Conference Workshops: 2 October, 2018
8:00 am - 8:30 am Check in for workshop attendees and morning networking
8:30 am - 10:30 am WORKSHOP A: Human-Centred Operational Excellence: Creating a High Reliability Culture
- Getting better at getting better: What does a culture of operational discipline really mean?
- What is the role of culture in achieving operational excellence?
- What are the core values, behaviors, etc. necessary to achieve operational excellence?
- How can leaders create this culture within their organization?
- How decisions of “who does what where” affect your ability to achieve operational excellence
- A different way of looking at the business architectures that underpin how you organize the business, manage process, conduct operations, and even support IT
- How do you assess and measure culture?
8:30 am - 10:30 am WORKSHOP B: State of the art, responsive techniques for optimizing asset performance: How to maintain asset integrity in a tough market
- State of the art, responsive techniques for optimizing assets
- How inspection, maintenance and monitoring are being adopted as part of a proactive strategy vs a reactive response
- How to develop comprehensive asset analytics to maximize return on assets• What is the predictive risk solution that changes the safety – productivity dynamic?• Asset management with a lower budget:
° How to control risk by rebundling activities
° How to re optimize inspection and maintenance
° What are contingency plans?
10:30 am - 10:45 am Morning networking break for workshop attendees
10:45 am - 12:45 pm Workshop C: Digital Transformation: Reducing Operational Risk through effective, reliable data and information management
Though guided examples and by understanding real-world examples, this workshop will help you:
• Access how your current management of critical data and information is impacting your ability to achieve operational excellence
• Understand how better management of change prevents operational inefficiencies and critical errors, as well as reducing the risk of failing compliance tests
• Get control of the documents that are key to your projects, including the ability to manage collaboration both inside and beyond your organization
10:45 am - 12:45 pm Workshop D: Delivering Operational Excellence: Leveraging process and people to drive high performance
In this fun and engaging workshop, we will dive into the big questions: How would you approach improving performance at your organization? What information would you need? What tools would help you along the way? How would you know if you had succeeded? Our interactive workshop takes you step by step through creating a program for achieving high performance. We use a systematic approach to intervention and change, taking you on a journey through the development of an Operational Excellence program which focuses on leveraging the capability of
your people and the existing procedures and processes. We examine the ways in which teams and individuals can be supported during a project to work more effectively, and finally we examine the technology that’s available to help.
In this workshop, you will:
• Dig into the challenges of getting processes, policies and procedures from the desktop to the work floor.
• Engage your creative problem-solving skills to address real challenges in your organization.
• Learn how to control the process of change.
• Collaborate on challenges and solutions with other workshop attendees in groups and teams.
• Identify ways of enhancing performance and reducing risk at each stage of the project.
Learn how to reduce operational variations across different business areas by systematically improving work control and compliance to deliver performance improvement. The course facilitator will then take you through an intervention program which examines how to link competence and work activities to achieve high performance and Operational Excellence.
12:45 pm - 1:15 pm Networking Luncheon for workshop attendees
1:15 pm - 3:15 pm Workshop E: Operational Excellence: What world class characteristics does your organization need to sustain leading performance?
Industry leaders exhibit specific characteristics in their operational and organizational philosophy that sets
them apart from others. This workshop will explore those characteristics, how they impact business performance, and what actions can be taken to begin adopting similar characteristics. We will use case studies in an interactive session to discuss application of theory. Participants will come away with:
• Appreciation of the link between organisational culture and operational excellence principles
• Understanding of the Operational Excellence World Class Characteristics for asset intensive industries
• Change management challenges to successfully implement and sustain operational excellence
• Why operational excellence is a long term journey and not a quick improvement initiative
1:15 pm - 3:15 pm Workshop F: Process safety and Operational Excellence: Realizing the connection between safe operations and efficient operations
• What does it mean to achieve excellence in health and safety?
• Integrating safety performance improvement with Operations Excellence and management systems
• Constructing a health and safety program that is not only effective in limiting incidents, but that is optimized operationally
• World class incident management is no accident
• Integrating process safety together with personal safety in decision making
• The new performance standard: Establishing principles and structures that begin with safety - and then applying them to other areas of the business
• What’s required to be successful? Designing a model that’s broad enough to be applicable to all of your assets
• Creating a culture of standardized processes that lead to integrated operations and management
• Creating standardized approaches to various business functions: Centralizing knowledge and oversight, while giving flexibility in implementation
3:15 pm - 3:30 pm Networking break for workshop attendees
3:30 pm - 5:30 pm Workshop G: Putting your business firmly on the path to OE: Critical considerations for sustained execution excellence
This interactive session will give you the opportunity to reflect on what you’ve heard over the past two days and consider the key takeaways you can begin using back at the office tomorrow. The session will allow you to consider key requirements for sustained OE success, where you feel gaps exist within your own program, and what action you will take to address the gap.
- Strategy: Vision, Key business Drivers, Set up,Process, Organisation, Tools, Governance, Change Plan
- Priorities: Define priorities, alignment to strategy, optimal mix, creates intended outcomes, roadmap in place, improvements identified?
- Capabilities: How does your group stack up? Do you have the skill sets to deliver results and do you have the resources and support?
- Performance: How is you plan delivering against the promise? Do you have the processes, organisation, tools and governance, have you assessed the gaps and created a plan for the mid-course correction?
- Capacity: Do you have the appetite, commitment and talent to deliver? Do you have the right people and hands to execute?
3:30 pm - 5:30 pm Workshop H: Systematic improvement: Leveraging your Operations Management System to drive high performance
• Taking a systematic approach to improvement
• Management Systems: Mitigating implementation risks
• Ensuring compliance
• Building the most compelling case for deeper OMS commitment
• Getting leadership to focus on and support your Management System
• Removing barriers to change: Creating a sustainable operational excellence culture
• Developing a strategy to gain buy-in from your workforce
• Overcoming the change management hurdle: Cultural considerations